Return & Refund Policy

Your satisfaction is always our priority. While every product is crafted with the highest attention to detail, we understand that issues may occasionally arise. That’s why we offer a straightforward return and refund process to ensure your peace of mind.

1. Return Eligibility

• Returns must be requested within 14 days of receiving your order.
• Items must be unused, undamaged, and in their original packaging.
• Products showing signs of use, wear, or modification will not be accepted.

2. How to Start a Return

To request a return, contact us at support@emporiumknives.com with your order number and reason for return. Our team will provide you with the necessary steps and return instructions.

3. Return Shipping

• Customers cover the return shipping cost unless the item arrived damaged, defective, or incorrect.
• We recommend shipping with a trackable courier service.
• Emporium Knives is not responsible for lost or delayed returns in transit.

4. Refund Process

• Once your return has been received and inspected, we’ll notify you of the approval status.
• If approved, refunds are issued to your original payment method.
• Please allow 3–5 business days for the refund to appear in your account.

5. Damaged or Wrong Items

If your order arrives damaged or you receive an incorrect product, please reach out immediately with photos or a short video. We’ll arrange for a replacement or a full refund at no additional cost to you.

6. Updates to This Policy

Our policies may be updated from time to time, so we recommend reviewing them before completing your purchase.

By completing a purchase with Emporium Knives, you agree to this Return & Refund Policy. We remain committed to fairness, transparency, and ensuring that your shopping experience is smooth and reliable.

📩 For assistance, contact us at: support@emporiumknives.com